FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary.
If you are unable to check out to your country, then please email us at hello@happi-doggi.com.
How long will it take to receive my order?
Please refer to this page for information with regards to delivery times.
What are the shipping costs?
Please refer to this page for information with regards to shipping costs.
What happens if my package is lost or damaged during transit?
Please refer to this page for information with regards to what to do if your package has not been delivered within the estimated delivery times.
If your package has been damaged during transit and your items are defective, then please start the returns process here adding photo proof and we will assist you promptly.
Problems with logging in? Please email us at returns@happi-doggi.com.
Returns
What is your return policy?
You may find our return policy here.
How do I return an item?
To start a return, log into your account HERE where you will be able to submit a return request.
This will allow us to send you return instructions including return address details.
Please do NOT send returns to our registered address.
Problems with your account? Please email us at returns@happi-doggi.com.
What is your return address?
Once you have started the returns process, we will be giving you return instructions which include the return address details.
Please do NOT send returns to our registered address as these will not be received by us.
We will be unable to issue refunds for items which are not received in a saleable condition.
What should I do if I receive the wrong item or it's defective?
If you receive the wrong item or it's defective, then please start the returns process here adding photo proof and we will assist you promptly.
Problems with logging in? Please email us at returns@happi-doggi.com.
Is there a time limit for returns?
We want you to be fully satisfied with your purchase, so if you change your mind for any reason at all, you will have 30 days from the day you receive your item to request a return. For Christmas orders, this is extended to 75 days.
Do I have to pay for return shipping?
Unless the item arrives damaged or faulty (with photo proof), return postage is at your expense. Original postage won't be refunded unless the item is damaged or faulty.
For returns using untracked delivery, make sure to get proof of postage as we can not be held responsible if the item goes missing on its return.
How long does it take to process my return?
Refunds will be automatically processed within 10 business days.
If it takes more than 15 business days, email us at returns@happi-doggi.com.
Can I exchange for a different item?
Of course! To get your desired item faster, simply return the current one and make a new purchase. It's as easy as that!
Dog Accessories
Are your dog accessories suitable for all dog breeds and sizes?
Our accessories are crafted with versatility in mind, catering to the needs of a wide range of domestic dogs.
For smaller breeds, our harness and collar options are perfect for those with neck sizes between 26-34 cm, chest sizes ranging from 26-40 cm, and collar measurements between 18-28 cm. Popular breeds in this range include Yorkshire Terriers, Chihuahuas, and Toy Poodles.
For larger breeds, our harnesses and collars accommodate neck sizes between 55-83 cm, chest measurements from 71-99 cm, and collar sizes ranging from 38-63 cm. Breeds such as Golden Retrievers, German Shepherds, Labrador Retrievers and even some Great Danes fall within this category.
Additionally, our collars and harnesses are ideal for growing puppies, providing comfort and security as they mature.
Are your dog accessories suitable for puppies?
Absolutely! Our harnesses are meticulously designed with safety as the top priority, making them ideal for puppies as they grow. Here's how they ensure your puppy's safety:
Our harnesses feature premium padding, providing super-soft comfort for your puppy as they explore the world. The soft padding prevents chafing and rubbing, ensuring your little one stays happy and content during their adventures.
Crafted from durable materials, our harnesses are built to withstand the rigours of puppyhood. The sturdy construction ensures long-lasting reliability, providing peace of mind for you as your puppy grows.
Fully adjustable straps allow you to achieve a snug and secure fit for your puppy, preventing slipping or escaping. This ensures your little one stays safely restrained while out and about, even as they go through growth spurts.
Integrated reflective strips ensure your puppy stays visible during low-light conditions, such as early mornings or late-night walks. This added visibility enhances safety, reducing the risk of accidents as your puppy explores their surroundings.
With these comprehensive safety features, our harnesses prioritise the well-being and security of your beloved puppy on every walk and adventure.
Do you offer wholesale or bulk discounts?
Absolutely! We offer wholesale and bulk discounts.
For inquiries regarding wholesale orders or bulk discounts, please don't hesitate to contact us at hello@happi-doggi.com. We'd be happy to discuss the details and provide you with further information.
Sizing
How do I choose the right size harness or collar for my dog?
To select the correct size harness or collar for your dog, please refer to the size chart located near the "Add To Cart" button and/or within the picture section on the product page.
This chart provides instructions on how to measure your dog accurately, along with size recommendations. Simply follow these guidelines to ensure the perfect fit for your furry friend.
What if the products I order do not fit my dog?
We've got you covered with detailed sizing guides and helpful instructions to make sure your pup gets the perfect fit. But hey, if things don't quite measure up, no worries! We've got hassle-free returns and exchanges to make sure you and your furry friend are totally happy with your purchase.
General
Can I contact customer support if I have questions about my order?
Of course! If you have any questions about your order, Kris and our friendly customer support team are here to help.
You can reach us by emailing us at hello@happi-doggi.com. We're here to assist you every step of the way!
Can I modify or cancel my order after it has been placed?
We always strive to accommodate requests for order modifications or cancellations.
However, if your order has already been shipped, we won't be able to stop it.
The best course of action is to contact us as soon as possible. You can reach out by emailing us at hello@happi-doggi.com. We'll do our best to assist you promptly.
Do you offer wholesale or bulk discounts?
Absolutely! We offer wholesale and bulk discounts.
For inquiries regarding wholesale orders or bulk discounts, please don't hesitate to contact us at hello@happi-doggi.com. We'd be happy to discuss the details and provide you with further information.
How does Happi Doggi embrace sustainability in it's product & packaging offerings?
At Happi Doggi, we're committed to treading lightly on the planet. That's why all our Hooman items are made to order, reducing waste and minimizing our environmental footprint.
Plus, we opt for plastic-free or recyclable packaging whenever possible.
Our clothing items are ethically made, and we proudly support local artisans by embroidering or printing them right here in the UK. It's our small way of making a big difference for a greener tomorrow!
For more suggestions please feel feel free to contact us at hello@happi-doggi.com.
What is the Bark Better Live Better challenge?
The Bark Better Live Better challenge is a 10-week journey designed to help you and your furry friend live your best lives together!
We cover essential topics like nutrition, training tips, and overall wellness to ensure your pup is happy and healthy.
Plus, it's all completely free! Join us here and embark on this tail-wagging adventure today.
